Frequently asked Questions:
This section may help you find the answer you are looking for without contacting our support team. If you still have questions, don't hestitate to Whatsapp us on our customer care line!
If an item is available to order on the website, we have stock.
Only items specifically listed as PRE-ORDER have a waiting list.
All orders are shipped within 24 business hours from our warehouse, usually with The Courier Guy, and will arrive at your specified address within 2 to 3 business days.
No. If you don't trust online stores, check out the next question!
We get it. Really we do. However, WatchBoyz is listed on payment providers, such as Payflex, PayJustNow and Mobicred merchant directories, next to many other big name brands. We recommend you check for yourself.
A business can not get listed with them unless undergowing strict checks to prove legitimacy.
We also have a large social media following and if that isn't enough, simply read some of our reviews.
Simple. Send it back and we'll refund you or replace it with something of similar value. Please familiarise yourself with our return policy. It really is hassle-free.
WatchBoyz trades e-commerce only. We don't have showrooms or walk-in premises. It keeps the price down!
We do however go through great lengths in order to for you to see as much as possible. Many of our items have rotational videos displaying them in real life.
WatchBoyz ships mainly with The Courier Guy. We offer 24 to 72 hour EXPRESS SHIPPING delivery options for an R80 fee and wave delivery fees with FREE EXPRESS SHIPPING for orders over R1000. We also offer INSURED EXPRESS SHIPPING for high value orders.
We recommend all orders to the value of R2000 and more be insured. South Africa deals with many Cash in Transit and Goods In Transit hijackings. While we, personally, very seldom experience such hijackings, we have had them in the past. Often the courier companies allows claims from businesses when this happens with uninsured goods, but it's for small amounts to the maximum of R1000.
WatchBoyz can not enforce ensurance in our pricing, therefor we leave it to our customers to decide. Please be aware that should a parcel of high value experience a highjacking instance and it is NOT INSURED, the couriers might not make good on your full purchase amount and we therefor recommend that you select INSURED EXPRESS SHIPPING for any goods over the value of R2000. WatchBoyz will not be held liable for hijacked shipments if the courier company does not assist in the claim and no insurance on the order was taken.
Should you have insurance,we will immediately issue out a new product to replace the stolen one and deal with the claim ourselves, so that our customers do not have to wait for the claim to resolve and get their goods immediately.